IT & Security

20 articles

Information technology policies, security guidelines, device management, and incident reporting procedures for all employees.

Subcategories

Network & Access

5

VPN, Wi-Fi, remote access, and authentication policies.

Devices & Software

5

Corporate device policies, approved software, and installation procedures.

Security Policies

6

Password requirements, phishing awareness, data classification, and physical security guidelines.

Incident Management

4

IT incident reporting, security breach response, and service desk escalation.

All Articles in IT & Security

Guest Network Access Policy

Policy and procedures for providing temporary network access to visitors, clients, and external parties at Global Bank premises.

Updated 2025-07-22

Multi-Factor Authentication Guide

Comprehensive guide to enrolling in and using Multi-Factor Authentication (MFA) for all Global Bank systems and applications.

Updated 2026-01-05

Remote Desktop Access Procedure

Procedure for requesting and using Remote Desktop Protocol (RDP) access to internal bank workstations and servers via the secure gateway.

Updated 2025-08-10

VPN Setup and Usage Guide

Step-by-step instructions for installing, configuring, and using the corporate VPN to securely access internal bank systems from remote locations.

Updated 2025-11-15

Wi-Fi Network Access Policy

Policy governing the use of corporate and guest wireless networks across all Global Bank premises, including connection procedures and acceptable use.

Updated 2025-09-20

Approved Software List

Official list of software applications approved for installation on Global Bank corporate devices, including version requirements and licence details.

Updated 2026-01-15

BYOD (Bring Your Own Device) Policy

Policy outlining the conditions, enrolment process, and security requirements for using personal devices to access Global Bank corporate resources.

Updated 2025-11-08

Corporate Device Usage Policy

Policy governing the acceptable use, security requirements, and employee responsibilities for all Global Bank-issued computing devices.

Updated 2025-12-01

Laptop Replacement and Refresh Cycle

Information on Global Bank's hardware refresh schedule, eligibility criteria for laptop replacement, and the process for requesting a new or replacement device.

Updated 2026-02-01

Software Installation Request Process

Step-by-step process for requesting the installation of new or specialist software on corporate devices, including approval workflow and timelines.

Updated 2025-10-30

Clean Desk Policy

Policy requiring all employees to secure sensitive documents and materials at their workstations, ensuring a clean desk at the end of each working day.

Updated 2025-06-15

Data Classification Policy

Policy defining the four data classification levels at Global Bank, along with handling requirements, labelling standards, and storage rules for each level.

Updated 2025-10-01

Email Security Guidelines

Guidelines for the secure use of corporate email, including encryption requirements, external communication rules, and data loss prevention controls.

Updated 2025-09-05

Password Policy and Best Practices

Mandatory password requirements for all Global Bank systems, along with best practices for creating and managing strong, secure passwords.

Updated 2026-01-10

Phishing Awareness and Reporting

Guidance on identifying phishing emails, social engineering attacks, and the correct procedure for reporting suspected phishing attempts to IT Security.

Updated 2025-12-15

USB and Removable Media Policy

Policy governing the use of USB drives, external hard drives, and other removable storage media on Global Bank corporate devices and networks.

Updated 2025-08-20

IT Incident Reporting Procedure

Procedure for reporting IT incidents, including classification of incident severity levels, required information, and expected response times.

Updated 2026-01-20

Security Breach Response Protocol

Detailed protocol for responding to confirmed or suspected security breaches, including containment steps, escalation procedures, and regulatory notification requirements.

Updated 2025-11-30

Service Desk Contact and Escalation

Complete guide to contacting the IT Service Desk, including available support channels, operating hours, and the formal escalation matrix for unresolved issues.

Updated 2026-01-30

System Outage Communication Process

Process for communicating planned and unplanned system outages to affected stakeholders, including notification templates, channels, and timing requirements.

Updated 2025-10-18