Internal Knowledge Base
Policies, procedures, and reference material for all Global Trust Bank employees. Find the information you need to work effectively and stay compliant.
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IT & Security
Information technology policies, security guidelines, device management, and incident reporting procedures for all employees.
HR & People
Human resources policies, employee benefits, leave entitlements, onboarding procedures, and professional development resources.
Compliance & Regulatory
Anti-money laundering, know your customer, data protection, and ethical conduct policies mandated by regulatory authorities.
Operations & Procedures
Day-to-day operational procedures for payments, account management, client services, and risk management.
Corporate
Organisational structure, office facilities, internal communications, brand guidelines, and finance and procurement processes.
Recently Updated
Employee Assistance Programme (EAP)
Information about Global Bank's Employee Assistance Programme, providing 24/7 confidential counselling, legal advice, financial guidance, and wellbeing support.
Updated 2026-02-01
Health and Safety Policy
Summary of Global Trust Bank's health and safety policy, including responsibilities, risk assessments, incident reporting, and emergency procedures.
Updated 2026-02-01
Laptop Replacement and Refresh Cycle
Information on Global Bank's hardware refresh schedule, eligibility criteria for laptop replacement, and the process for requesting a new or replacement device.
Updated 2026-02-01
PEP (Politically Exposed Persons) Screening
Defines the Bank's approach to identifying, screening, and managing relationships with Politically Exposed Persons, their family members, and known close associates.
Updated 2026-02-01
Service Level Agreements (SLAs)
Comprehensive reference of the Bank's internal and client-facing Service Level Agreements, covering response times, processing timelines, and escalation triggers across all operational functions.
Updated 2026-02-01
Budget Approval Workflow
Overview of Global Trust Bank's annual budgeting process, including timelines, approval stages, cost centre management, and procedures for mid-year budget amendments.
Updated 2026-01-30
Service Desk Contact and Escalation
Complete guide to contacting the IT Service Desk, including available support channels, operating hours, and the formal escalation matrix for unresolved issues.
Updated 2026-01-30
Market Abuse Prevention
Defines the Bank's framework for preventing, detecting, and reporting market abuse, including insider dealing, unlawful disclosure of inside information, and market manipulation, in compliance with MAR and MiFID II.
Updated 2026-01-28