Employee Assistance Programme (EAP)
Employee Assistance Programme (EAP)
Global Bank provides a comprehensive Employee Assistance Programme (EAP) to all employees and their immediate family members. The EAP is a confidential, independent service designed to help you manage personal and professional challenges that may affect your wellbeing, health, or performance at work.
Service Provider
The EAP is provided by ComPsych GuidanceResources, a leading global provider of employee assistance and behavioural health services. All interactions with ComPsych are strictly confidential. Global Bank does not receive any information about individual employees who use the service; only anonymised, aggregated usage data is shared for programme evaluation purposes.
What Is Available
| Service | Details |
|---|---|
| Counselling | Up to 8 sessions per issue per year, face-to-face, telephone, or video |
| 24/7 Helpline | Immediate telephone support, any time of day or night, 365 days a year |
| Legal Information | Guidance on personal legal matters (e.g., family law, wills, tenancy disputes) |
| Financial Guidance | Advice on debt management, budgeting, and financial planning |
| Manager Support | Confidential guidance for managers dealing with team wellbeing issues |
| Critical Incident Support | On-site or remote support following traumatic events affecting the workplace |
| Online Resources | Self-help articles, webinars, assessments, and toolkits via the GuidanceResources portal |
Who Can Use the EAP
- All Global Bank employees, regardless of grade, contract type, or length of service.
- Immediate family members living in the same household (spouse/partner and dependent children aged 16+).
- The EAP is available from your first day of employment and continues for 30 days after your last working day.
Common Reasons to Contact the EAP
The EAP can help with a wide range of issues, including but not limited to:
- Mental health: Stress, anxiety, depression, burnout, bereavement, and trauma.
- Relationship issues: Relationship difficulties, separation, divorce, and family conflict.
- Work-related challenges: Workplace conflict, bullying, career concerns, and work-life balance.
- Substance misuse: Alcohol and drug concerns.
- Financial difficulties: Debt, cost of living pressures, and financial planning.
- Legal concerns: Personal legal queries (not related to employment disputes with the bank).
How to Access the EAP
Telephone
Call the 24/7 helpline:
- UK: 0800 028 0199 (freephone)
- US: 1-800-311-4327
- International: +44 20 7946 0123 (collect calls accepted)
Online
- Visit www.guidanceresources.com.
- Register using the organisation ID: GLOBALBANK.
- Access self-help resources, request a counselling appointment, or use the live chat feature.
Mobile App
Download the GuidanceNow app (available on iOS and Android). Use the organisation ID GLOBALBANK to register.
Confidentiality
The EAP operates under strict confidentiality protocols. Information shared with EAP counsellors will not be disclosed to Global Bank, your line manager, or any other party without your explicit written consent. The only exceptions are where there is an imminent risk of harm to yourself or others, or where disclosure is required by law.
Manager Guidance
If you are a line manager concerned about a team member's wellbeing, you may contact the EAP Manager Support line for confidential guidance on how to approach the situation. You may also suggest the EAP to an employee, but referral is always voluntary.
For general queries about the EAP, contact the Wellbeing Team at wellbeing@globalbank.com or extension 4450.