IT Systems Access Request for New Joiners
IT Systems Access Request for New Joiners
All IT systems access and equipment for new employees must be requested in advance of their start date. Line managers are responsible for initiating this process through ServiceNow. Timely submission ensures that new joiners have the tools they need from Day 1.
When to Submit
Access requests should be submitted at least 10 business days before the new employee's start date. Late submissions may result in delays to equipment provisioning and system access, which can significantly impact the onboarding experience.
How to Submit a Request
- Log in to ServiceNow at servicenow.globalbank.com.
- Navigate to Service Catalogue > HR & People > New Joiner IT Setup.
- Complete the request form with the following information:
- New employee's full name and employee ID (available from the Workday hiring record).
- Start date and office location.
- Department and cost centre code.
- Line manager's name and employee ID.
- Job role and grade (this determines the standard software bundle).
- Select the required hardware from the equipment catalogue (see Standard Equipment Bundles below).
- Specify any additional software or system access beyond the standard bundle.
- Submit the request. You will receive a confirmation email with a ticket reference number.
Standard Equipment Bundles
| Bundle | Includes | Applicable Roles |
|---|---|---|
| Standard Desktop | Laptop (Dell Latitude 5540), 2x 24" monitors, keyboard, mouse, headset | All office-based roles |
| Trader Setup | Desktop workstation (Dell Precision 5820), 4x 24" monitors, Bloomberg keyboard, headset | Trading floor roles |
| Mobile Worker | Laptop (Dell Latitude 5540), portable monitor, mobile phone (iPhone 15), travel adapter kit | Client-facing / field roles |
| Executive | Laptop (Dell Latitude 7640), 2x 27" monitors, premium headset, mobile phone (iPhone 15 Pro) | Managing Director and above |
Standard Software Access
All employees receive the following software as part of the base configuration:
- Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive)
- Global Bank Intranet
- Workday (HR self-service)
- ServiceNow (IT support)
- SAP SuccessFactors Learning (LMS)
- CyberArk (privileged access management, where applicable)
Additional Access Requests
Access to specialised systems requires additional approval. Common examples include:
| System | Approval Required From | Typical Lead Time |
|---|---|---|
| Bloomberg Terminal | Department Head + IT Security | 5 business days |
| SWIFT Alliance | Operations Head + IT Security | 7 business days |
| SAP ERP (Finance modules) | Finance Controller + IT Security | 5 business days |
| Murex (Trading platform) | Front Office Head + IT Security | 10 business days |
| Salesforce CRM | Sales Head + IT Security | 3 business days |
Tracking Your Request
You can track the status of your request at any time by logging into ServiceNow and viewing your open tickets under My Requests. Automated email updates are sent at each stage of the provisioning process.
Troubleshooting
If the new joiner's equipment or access is not ready by their start date, please take the following steps:
- Contact the IT Service Desk immediately at it.servicedesk@globalbank.com or call extension 5500.
- Reference your ServiceNow ticket number for faster resolution.
- A temporary laptop can be issued from the IT Service Desk while the permanent equipment is being prepared.
For any queries about the IT access request process, contact the IT Service Desk at it.servicedesk@globalbank.com.