Guest Network Access Policy

Purpose

This policy establishes the rules and procedures for granting temporary network access to non-employees visiting Global Bank premises. Guest network access is provided as a courtesy to facilitate business meetings and collaboration; it does not grant access to any internal bank systems or data.

Policy Reference: IT-NET-005
Effective Date: 1 April 2024
Review Date: 1 April 2025
Applies To: All visitors, clients, auditors, vendors, and other non-employees requiring internet access on bank premises

Scope

This policy covers all Global Bank offices, branches, and data centre visitor areas across all geographic regions. Guest network access is available only through the designated GB-Guest wireless network. Under no circumstances may guests be connected to the corporate network (GB-Corporate) or the BYOD network (GB-Secure).

Sponsor Responsibilities

Every guest requiring network access must have a designated Global Bank employee sponsor. The sponsor is responsible for:

• Registering the guest through the Visitor Management System prior to their arrival, or upon arrival at reception.
• Approving the guest's network access request when notified via email.
• Ensuring the guest is aware of and agrees to the Acceptable Use Policy.
• Notifying IT Security if the guest's visit is cancelled or ends earlier than planned, so that access can be revoked promptly.
• Escorting the guest at all times within restricted areas of the building.

Guest Registration Process

1. The sponsor logs in to the Visitor Management Portal at visitors.globalbank.com.
2. Select Register a Guest and complete the required fields:
   • Guest full name and organisation
   • Guest email address
   • Date and time of visit
   • Purpose of visit
   • Building and floor
3. Submit the registration. The guest will receive a confirmation email with instructions for connecting to GB-Guest.
4. Upon arrival, the guest connects to GB-Guest and is presented with a captive portal.
5. The guest enters their name and email address. The sponsor receives an approval notification.
6. Once the sponsor approves, the guest is granted internet access.

Access Parameters

Acceptable Use

Guests using the Global Bank network must comply with the following:

• Network access must be used solely for legitimate business purposes related to the visit.
• Guests must not attempt to access, scan, or probe any internal network resources.
• Downloading or distributing illegal, offensive, or copyrighted material is strictly prohibited.
• Guests must not connect any networking equipment (access points, switches, routers) to the bank's infrastructure.
• All network activity is logged and may be monitored in accordance with applicable laws and regulations.

Extended Access

For vendors or auditors requiring access beyond a single day, the sponsor must submit an Extended Guest Access Request through the IT Service Portal. Extended access may be granted for up to 30 days and requires approval from the sponsor's department head and the IT Security Team. Extended access guests are issued unique credentials that expire automatically at the end of the approved period.

Revocation

Guest network access may be revoked at any time without notice if:

• The guest violates the Acceptable Use Policy.
• A security concern is identified by the SOC or IT Security.
• The sponsor requests revocation.
• The visit concludes ahead of schedule.

Contact

• Reception / Visitor Management: reception@globalbank.com | Ext. 1000
• IT Service Desk: servicedesk@globalbank.com | Ext. 2000
• IT Security Team: itsecurity@globalbank.com | Ext. 2200