Internal Communications Channels
Internal Communications Channels
Global Trust Bank maintains a range of internal communications channels to ensure all staff receive timely, accurate, and consistent information. The Communications Team within Corporate Affairs is responsible for managing these channels and coordinating messaging across the organisation.
Primary Communications Channels
| Channel | Description | Frequency | Audience |
|---|---|---|---|
| GTB Connect (Intranet) | The Bank's primary intranet portal, hosting news, policies, directories, and self-service tools | Continuously updated | All staff |
| The Daily Brief | Email newsletter summarising key news, market updates, and internal announcements | Daily (07:30 GMT) | All staff |
| CEO Weekly Update | Video or written message from the Group CEO on strategic priorities and key developments | Weekly (Friday) | All staff |
| Global Town Hall | Live-streamed all-staff meeting with the GEC, featuring Q&A | Quarterly | All staff |
| Microsoft Teams — GTB All Staff | Organisation-wide Teams channel for urgent announcements and interactive discussions | As needed | All staff |
| Digital Signage | Screens in lobbies, lift areas, and breakout spaces displaying rotating news and notices | Updated daily | On-site staff |
| Yammer Communities | Interest-based and departmental communities for informal communication and collaboration | Ongoing | All staff (opt-in) |
GTB Connect — Intranet
GTB Connect is the Bank's central intranet platform, built on Microsoft SharePoint. It serves as the single source of truth for policies, procedures, and organisational information. Key sections include:
- News & Announcements — Corporate news, leadership messages, and event notices
- People Directory — Searchable staff directory with photos, roles, and contact details
- Policy Library — All Bank policies, grouped by function
- Self-Service — Links to HR, IT, Facilities, and Finance self-service portals
- Knowledge Base — Searchable repository of how-to guides and FAQs
GTB Connect is accessible from any Bank device and via the GTB Mobile app for remote access.
Submitting Content for Publication
Departments wishing to publish content on GTB Connect, The Daily Brief, or digital signage must submit a request to the Communications Team using the Comms Request Form, available on GTB Connect under Communications > Submit a Request. Requests should be submitted at least five business days before the desired publication date. All content is subject to review and approval by the Communications Team to ensure consistency with the Bank's tone of voice and brand standards.
Crisis Communications
In the event of a crisis (e.g., major IT outage, security incident, reputational event), the Communications Team activates the Crisis Communications Protocol. During a crisis, all internal messaging is coordinated through the Crisis Communications Lead, currently Victoria Adams, Head of Internal Communications. Staff should not issue external statements or social media posts during a crisis without explicit authorisation from the Communications Team.
Feedback
Staff feedback on internal communications is actively sought through quarterly pulse surveys and an always-open feedback form on GTB Connect. Suggestions for improving communications channels may be emailed to internal.comms@globaltrust.com.